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Employee Complaints: First Steps in Resolving Issues

We regularly receive employee complaints from our visitors request solutions. However, solutions to employment related problems are not as simple, or as straight forward, as many of you would assume.

Each case has it own unique circumstances and would require certain steps, or procedures, such the grievance procedure or dispute procedure, to be followed in order to be resolved successfully. Often these employee issues will spill over into the courts.

Many of the employee problem issues deal with one or more of the following:

Resolving these problems requires an investment in time, resources and the correct information.

Before you file a complaint it is advisable to be knowledgeable about what are your rights as an employee. Two areas you should be familiar with as an employee are:

Employment Standards

The provincial employment standards of each province regulates the minimum standards for employment in that particular province. These employment standards may vary from province to province, with the Canada Labour Code regulating employment in federal jurisdiction.

Canadian Human Rights Legislation

The Canadian Human Rights Act and Provincial Human Rights Legislation outlaws discrimination in employment based on the grounds of:

  • race
  • national or ethnic origin
  • colour
  • religion
  • age
  • sex
  • marital status
  • family status
  • pardoned conviction
  • disability
  • sexual orientation


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